Support

In addition to our clean air and containment products and turnkey projects, we offer additional customer support in a wide variety of ways.

Service and maintenance

We offer a number of comprehensive after sales servicing options, including call-outs, with countrywide coverage. All servicing is carried out by highly trained engineers.

Spare parts and consumables

We carry a large stock of spares and consumables for our standard products in our Haslingden factory and can deliver most items ex-stock.

Relocation and refurbishment

We offer a full cabinet removal service, which can include anything from safe disposal to refurbishing and recommissioning.

Technical support

We are pleased to receive and respond to technical queries on our products, technology, standards, guidelines or any other technical matter.

Installation and commissioning

Our quotations for product supply include prices for delivering, installing and commissioning as appropriate.

Validation

Many customers require full DQ, IQ, OQ and PQ for their projects and we pride ourselves on being able to provide and work to the necessary documentation, from URS right through to life-cycle re-qualification.

Regulatory advice

We can provide regulatory advice ourselves in most instances. However, where more comprehensive advice is required, we have access to external expert consultants.

Training

Training on operation, user maintenance and basic safety, including biological safety, is normally provided at installation.

Detailed training for customers' engineering staff on maintenance and testing can also be provided if requested.

Further training on GMP, validation, standards and guidelines can be arranged. Such training is supplemented where necessary by experts who are qualified in their respective fields.

For any of these customer support packages, please contact via the web site form or the telephone as above.

Part of the Bassaire Group